The goal is to transform CCD from multi-channel to omnichannel, enhancing user experience, trust, and convenience.

Omni Channel design - Cafe Coffee Day

1. Contributed to the end-to-end UX process for Type 1 diabetes management products, including design, implementation, and various types of testing, ensuring user-friendly and accessible solutions.
2. Collaborated with engineers to translate design concepts into functional, high-quality products.

1. Researched and aligned dealership processes at Shakumbari Automobiles Pvt. Ltd. with company policies to address operational challenges.
2. Revamped the Service Maintenance Reminder and Job Card Opening processes, improving efficiency and reducing turnaround time.

1. Spearheaded the development of curriculum for Design, Development and Digital Marketing course, set to be introduced in 50+ Punjab government schools by 2025 and aims to reach over 10,000 students.
2. Designed high-impact course content with clear objectives, to create a clear educational roadmap for industry ready skills.
3. Collaborated with stakeholders to optimize curriculum development, designing engaging activities and storyboards for the Digital Design and Development course.
4. Organized usability testing sessions, analyzed feedback, and iterated designs to create desired impact.
5. I have received a Letter of Recommendation from the Head of Department at IIT Delhi.

1. Led a team of six to revamp the "MyDesk" platform, identifying key pain points and creating service design workflows that improved agent efficiency by 25%.
2. Developed services for seamless customer experiences, integrating AI to address real-time challenges and improve agent efficiency with faster results.
3. Collaborated with developers and designers to deliver responsive, visually appealing website designs, improving user engagement.

In this project, we are carefully studying the services at Maruti Suzuki Nexa dealerships, focusing especially on processes are used during car servicing.

Maruti Suzuki Nexa : Service Workflow Optimization

The report highlights curriculum refinement, stakeholder collaboration, and insights into building sustainable, impactful, and inclusive learning experiences.

Experience Design - IIT, Delhi

I had the pleasure of working with Yash Mittal at IIT Delhi. Yash is a highly intelligent and dedicated individual with a strong work ethic. His contributions to our team were invaluable, and I was always impressed by his ability to tackle complex problems with innovative solutions. I wholeheartedly recommend Yash for any role that requires intelligence, creativity, and a passion for excellence.